F.A.Q.
MercModifications
Do you recommend professional installation for your products?
Yes, we highly recommend professional or experienced installers for our products. While many of our items can be installed at home, we want to emphasize that we are not liable for any incorrect installation or damages that may occur during the installation process. To ensure the best results and to prevent potential issues, we encourage customers to seek the expertise of professionals who are knowledgeable in the installation of our specific products. This helps to guarantee a safe and successful installation while preserving the quality and integrity of our items.
How can I contact your customer support?
You can reach our customer support team through multiple channels. The best way to get in touch with us is by using our contact form, which can be found on our website's "Contact Us" page. We strive to respond promptly to inquiries submitted through the contact form.
Do you offer custom-made items?
Absolutely! We specialize in creating custom, one-of-a-kind items to meet your specific needs and preferences. Our capabilities extend to crafting unique carbon patterns, such as forged or honeycomb designs, on select items. If you have a specific idea or request for a custom carbon fiber product or pattern, please reach out to us. We're excited to work with you to bring your vision to life and create a truly unique and personalized item tailored to your requirements.
What is the expected processing time for my order after it is placed?
The typical processing time for your order is 2-4 business days until the item ships.
Please note that some items are made to order, and the production time for these items may vary. If your order includes made-to-order items, the shipping timeline may be extended accordingly.
We strive to provide accurate estimated delivery times, however from time to time delays can occur. Additionally, you will receive a shipping confirmation email with tracking information once your order has been dispatched. If you have any specific questions about the shipping time for your order, please don't hesitate to reach out to our customer support team for assistance.